Privacy Policy

Your privacy is important to us. It is Brant County Tires‘s policy to respect your privacy and comply with any applicable law and  regulation regarding any personal information we may collect about you,  including across our website, www.brantcountytire.com, and other sites we own and operate.

Personal information is any information about you which can be used  to identify you. This includes information about you as a person (such  as name, address, and date of birth), your devices, payment details, and  even information about how you use a website or online service.

In the event our site contains links to third-party sites and  services, please be aware that those sites and services have their own  privacy policies. After following a link to any third-party content, you  should read their posted privacy policy information about how they  collect and use personal information. This Privacy Policy does not apply  to any of your activities after you leave our site.

This policy is effective as of Dec 23rd, 2025

Last updated: Dec 23rd, 2025

Information we collect falls into one of two categories: “voluntarily  provided” information and “automatically collected” information.

1. “Voluntarily provided” information refers to any information you  knowingly and actively provide us when using or participating in any of  our services and promotions.
2. “Automatically collected” information refers to any information  automatically sent by your devices in the course of accessing our  products and services.

When you visit our website, our servers may automatically log the  standard data provided by your web browser. It may include your device’s  Internet Protocol (IP) address, your browser type and version, the  pages you visit, the time and date of your visit, the time spent on each  page, and other details about your visit.

Additionally, if you encounter certain errors while using the site,  we may automatically collect data about the error and the circumstances  surrounding its occurrence. This data may include technical details  about your device, what you were trying to do when the error happened,  and other technical information relating to the problem. You may or may  not receive notice of such errors, even in the moment they occur, that  they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally  identifying by itself, it may be possible to combine it with other data  to personally identify individual persons.

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

• IP Address

Data we collect can depend on the individual settings of your device  and software. We recommend checking the policies of your device  manufacturer or software provider to learn what information they make  available to us.

We may ask for personal information — for example, when you submit  content to us or when you contact us — which may include one or more of  the following:

• Name
• Address
• Contact Information (Phone Number, Email Address)
• 
  

We only collect and use your personal information when we have a  legitimate reason for doing so. In which instance, we only collect  personal information that is reasonably necessary to provide our  services to you.

We may collect personal information from you when you do any of the following on our website:

• Access our content
• Contact us via contact forms, email, social media, or on any similar technologies

We may collect, hold, use, and disclose information for the following  purposes, and personal information will not be further processed in a  manner that is incompatible with these purposes:

• to provide you with our platform’s core features and services
• to enable you to customise or personalise your experience of our website
• to contact and communicate with you
• for analytics, market research, and business development, including  to operate and improve our website, associated applications, and  associated social media platforms
• for advertising and marketing

We may combine voluntarily provided and automatically collected  personal information with general information or research data we  receive from other trusted sources. For example, Our marketing and  market research activities may uncover data and insights, which we may  combine with information about how visitors use our site to improve our  site and your experience on it.

When we collect and process personal information, and while we retain  this information, we will protect it within commercially acceptable  means to prevent loss and theft, as well as unauthorised access,  disclosure, copying, use or modification.

Although we will do our best to protect the personal information you  provide to us, we advise that no method of electronic transmission or  storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall  security strength, ensuring the security of your own information within  the bounds of our services. For example, ensuring any passwords  associated with accessing your personal information and accounts are  secure and confidential.

We keep your personal information only for as long as we need to.  This time period may depend on what we are using your information for,  in accordance with this privacy policy. For example, if you have  provided us with personal information as part of creating an account  with us, we may retain this information for the duration your account  exists on our system. If your personal information is no longer required  for this purpose, we will delete it or make it anonymous by removing  all details that identify you.

However, if necessary, we may retain your personal information for  our compliance with a legal, accounting, or reporting obligation or for  archiving purposes in the public interest, scientific, or historical  research purposes or statistical purposes.

We may disclose personal information to:

• third-party service providers for the purpose of enabling them to provide their services
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners

The personal information we collect is stored and/or processed in  Australia, or where we or our partners, affiliates, and third-party  providers maintain facilities.

The countries to which we store, process, or transfer your personal  information may not have the same data protection laws as the country in  which you initially provided the information. If we transfer your  personal information to third parties in other countries: (i) we will  perform those transfers in accordance with the requirements of  applicable law; and (ii) we will protect the transferred personal  information in accordance with this privacy policy.

Your choice: By providing personal information to us, you understand  we will collect, hold, use, and disclose your personal information in  accordance with this privacy policy. You do not have to provide personal  information to us, however, if you do not, it may affect your use of  our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as  set out in this privacy policy. If you are a third party providing  personal information about somebody else, you represent and warrant that  you have such person’s consent to provide the personal information to  us.

Marketing permission: If you have previously agreed  to us using your personal information for direct marketing purposes, you  may change your mind at any time by contacting us using the details  below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we  hold about you is inaccurate, out of date, incomplete, irrelevant, or  misleading, please contact us using the details provided in this privacy  policy. We will take reasonable steps to correct any information found  to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against  you for exercising any of your rights over your personal information.  Unless your personal information is required to provide you with a  particular service or offer (for example providing user support), we  will not deny you goods or services and/or charge you different prices  or rates for goods or services, including through granting discounts or  other benefits, or imposing penalties, or provide you with a different  level or quality of goods or services.

Downloading of Personal Information: We provide a  means for you to download the personal information you have shared  through our site. Please contact us for more information.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a  relevant data protection law and wish to make a complaint, please  contact us using the details below and provide us with full details of  the alleged breach. We will promptly investigate your complaint and  respond to you, in writing, setting out the outcome of our investigation  and the steps we will take to deal with your complaint. You also have  the right to contact a regulatory body or data protection authority in  relation to your complaint.

Unsubscribe: To unsubscribe from our email database  or opt-out of communications (including marketing communications),  please contact us using the details provided in this privacy policy, or  opt-out using the opt-out facilities provided in the communication. We  may need to request specific information from you to help us confirm  your identity.

If we or our assets are acquired, or in the unlikely event that we go  out of business or enter bankruptcy, we would include data, including  your personal information, among the assets transferred to any parties  who acquire us. You acknowledge that such transfers may occur, and that  any parties who acquire us may, to the extent permitted by applicable  law, continue to use your personal information according to this policy,  which they will be required to assume as it is the basis for any  ownership or use rights we have over such information.

Our website may link to external sites that are not operated by us.  Please be aware that we have no control over the content and policies of  those sites, and cannot accept responsibility or liability for their  respective privacy practices.

At our discretion, we may change our privacy policy to reflect  updates to our business processes, current acceptable practices, or  legislative or regulatory changes. If we decide to change this privacy  policy, we will post the changes here at the same link by which you are  accessing this privacy policy.

If the changes are significant, or if required by applicable law, we  will contact you (based on your selected preferences for communications  from us) and all our registered users with the new details and links to  the updated or changed policy.

If required by law, we will get your permission or give you the  opportunity to opt in to or opt out of, as applicable, any new uses of  your personal information.

Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to:

• Access the personal information organizations hold about them;
• Correct any inaccurate or outdated personal information the  organization hold about them (or, if this is not possible, delete the  inaccurate personal information)
• Withdraw consent for any activities for which they have consented (e.g. direct marketing or cookies

Right to Withdraw Consent

Where you give us consent to collect and use your personal  information for a specific purpose. Subject to some restrictions, you  can, at any time, refuse to consent, or continue to consent to the  collection, use or disclosure of their personal information by notifying  us using the email address below in the ‘Contact Us’ section.  Withdrawal of consent may impact our ability to provide or continue to  provide services.

Customers cannot refuse collection, use and disclosure of their personal information if such information is required to:

• be collected, used or disclosed as required by any law;
• fulfill the terms of any contractual agreement; and
• be collected, used or disclosed as required by any regulators including self regulatory organizations

While you may request that we delete your contact details at any  time, we cannot recall any email we have already sent. If you have any  further enquiries about how to withdraw your consent, please feel free  to enquire using the details provided in the Contact Us section of this  privacy policy.

Right of Access under PIPEDA

PIPEDA gives you a general right to access the PII held by businesses  subject to this law. Under PIPEDA, you need to make your access request  in writing and pay a minimal fee of $30.00.

If any organizational fees seem unjust, you have the right to  complain about this. We retain the right to decide how we disclose the  copies of your PII to you. We will take all necessary measures to  fulfill your request in 30 days from receipt, otherwise we must inform  you of our inability to do so before the 30-day timeframe if:

• meeting the time limit would unreasonably interfere with our business activities; or
• the time required to undertake consultations necessary to respond to  the request would make it impractical to meet the time limit.

We can also extend the time limit for the length of time required to  convert the personal information into an alternative format. In these  circumstances, we will advise you of the delay within the first 30 days  and explain the reason for it.

Right of rectification under PIPEDA

You may request a correction to any factual errors or omissions  within your PII. We would ask you to provide some evidence to back up  your claim. Under PIPEDA, an organization must amend the information, as  required, if you successfully demonstrate that it’s incomplete or  inaccurate.

You may contact us at any time, using the information provided in the  Contact Us section of this privacy policy if you believe your PII on  our systems is incorrect or incomplete.

If we cannot agree on changing the information, you have the right to  have your concerns recorded with the Office of the Privacy Commission  of Canada.

This privacy policy complies with the PIPEDA’s requirements and ten principles of privacy, which are as follows:

1. Accountability. Brant County Tire only is responsible for the PII under its control and will designate one  or more persons to ensure organizational accountability for compliance  with the ten principles of privacy under PIPEDA, whose details are  included below. All personnel are accountable for the protection of  customers’ personal information.
2. Identifying purposes. Brant County Tire only identifies the purposes for which personal information is collected at or before the time the information is collected.
3. Consent. Consent is required for Brant County Tire only’s collection, use or disclosure of personal information, except  where required or permitted by PIPEDA or other law. In addition, when  customers access a product or service offered by us, consent is deemed  to be granted. Express consent may be obtained verbally, in writing or  through electronic means. Alternatively, consent may be implied through  the actions of customers or continued use of a product or service  following Brant County Tire only’s notification of changes.
4. Limiting collection. Personal information collected will be limited to that which is necessary for the purposes identified by Brant County Tire only.
5. Limiting use, disclosure and retention. We will not  use or disclose personal information for purposes other than those for  which the information was collected, except with your consent or as  required by law. We will retain personal information only for as long as  is necessary to fulfill the purposes for collecting such information  and compliance with any legal requirements.
6. Accuracy. Personal information will be maintained by Brant County Tire only in an accurate, complete and up-to-date format as is necessary for  the purpose(s) for which the personal information was collected.
7. Safeguards. We will protect personal information with security safeguards appropriate to the sensitivity of such information.
8. Openness. We will make our policies and practices  relating to the collection and management of personal information  readily available upon request, including our brochures or other  information that explain our policies, standards, or codes.
9. Customer access. We will inform customers of the  existence, use and disclosure of their personal information and will  provide access to their personal information, subject to any legal  restrictions. We may require written requests for access to personal  information and in most cases, will respond within 30 days of receipt of  such requests. Customers may verify the accuracy and completeness of  their personal information, and may request the personal information be  corrected or updated, if appropriate.
10. Challenging compliance Customers are welcome to  direct any questions or inquiries concerning our compliance with this  privacy policy and PIPEDA requirements using the contact information  provided in the Contact Us section of this privacy policy.

To enquire about Brant County Trires only’s privacy policy, or to report violations of user privacy, you may contact us  using the details in the Contact us section of this privacy policy.

If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:

30 Victoria Street
Gatineau, QC K1A 1H3
Toll Free: 1.800.282.1376
www.priv.gc.ca

For any questions or concerns regarding your privacy, you may contact us using the Contact Form on our website or the phone number listed on our contact page.